Returns & Refunds Policy

Cancellation Policy


Orders may be cancelled prior to product shipment or production commencement.

Once the cancellation is processed, a full refund will be issued for your order amount.

Please note that cancellation requests will not be accepted once the goods have been dispatched. We appreciate your understanding.


Returns & Exchanges (Where Applicable)


You may submit a return or exchange request within 14 calendar days upon receipt of the products.

To be eligible for return, all the following conditions must be met:

  • The item must be unused and remain in its original condition and appearance.
  • The original packaging and all accessories must be intact and complete.

To facilitate smooth return processing, please provide your receipt or proof of purchase.


Refund Policy (Where Applicable)


We will contact you via email after we receive and inspect the returned item.

The email will include confirmation of item receipt and the result of your refund application (approved or declined).

If your refund is approved, we will proceed with the refund promptly. Funds will be credited automatically to your credit card or original payment method within the specified time frame.

Refund Processing Time


  • PayPal: 1–3 business days
  • Credit Card: 3–5 business days


Delayed or Missing Refunds (Where Applicable)


If the refund has not appeared in your account, please follow the steps below for verification:

  1. Recheck the transaction history of your bank account.
  2. Contact your credit card issuer for further inquiry.

Please allow reasonable time for the refund to be fully processed and posted to your account.

If the refund is still unconfirmed after the above checks, please get in touch with your bank.

Processing times may vary across different financial institutions.

Should you fail to locate the refund after completing all the above steps, please contact us via the email address below:

Email: squishboomshop@gmail.com